Refund Policy
This Refund Policy explains how return requests and refund evaluations are handled for orders placed through this website. Each request is assessed based on product condition and order eligibility.
1. Refund Eligibility Window
Refund requests may be submitted within 14 days after delivery. Requests submitted after this period may not be eligible for review.
2. Return Condition Requirements
Items must be returned in a clean, unused condition where possible, with original packaging or equivalent protective packaging to ensure safe return handling.
3. Refund Approval Criteria
Refunds are assessed based on product condition, order verification, and return inspection. Approved requests are processed accordingly once evaluation is completed.
4. Non-Refundable Situations
Refunds may not be applicable in cases including:
• Items showing signs of misuse or damage not related to transit
• Returns submitted outside the eligibility window
• Missing original components or packaging where applicable
5. Damaged or Faulty Items
If an item arrives damaged or defective, customers may submit a request with supporting details. Each case is reviewed individually to determine the appropriate resolution.
6. Incorrect Order Handling
If an incorrect item is received, a resolution process will be initiated after verification. This may include replacement or refund depending on availability and order status.
7. Refund Method
Approved refunds are issued to the original payment method used during checkout. Processing time may vary depending on financial providers.
8. Processing Timeframe
Once a refund is approved, processing typically takes 5–10 business days, depending on the payment provider and banking systems.
9. Return Responsibility
Customers may be responsible for ensuring returned items are securely packaged to prevent additional damage during transit.
10. Support Contact
VORISIA FOREST LTD
17 Fishersgate Terrace, Portslade, Brighton, BN41 1PH
support@vorisiaforestretail.online
+44 195 132 5008